Frequently Asked Questions – OOROO Auto

Frequently Asked Questions

About

Why should I choose OOROO Auto?
  • Quality labor: trained, experienced technicians; ASE certifications
  • Quality parts that meet or exceed factory recommendations
  • 3 year, 36,000 mile nationwide warranty on all parts and labor (excluding dealer parts which have a 1 year/12,000 mile warranty)
  • Latest equipment for diagnosing and repair
  • Complimentary shuttle ride to/from work or home when work is performed in our shop
  • We come you at your home or work (when you use our mobile service)
How does it work?

We can take care of you and your car, wherever you’d like service–at our neighborhood shop, at your home, or at your work.

Do you have a shop where I can bring my car?

We do! You can bring your car to our shop in Oro Valley (12945 N Oracle Rd. Oro Valley, AZ 85739, Phone: 520-468-7171).

What types of services can your mobile technicians provide?

Almost any service that we perform at our shop can be performed at your home or work. These include:

  • Oil & Filter Change
  • Inspections
  • Maintenance Services
  • AC/Heating
  • Alternators
  • Batteries
  • Belts & Hoses
  • Brakes
  • Radiators & Water Pumps
  • Sensors
  • Spark Plugs
  • Starters
  • Steering

If there’s a repair that can’t be done by our mobile technician (e.g. engines, transmissions, or alignments), we can work on your vehicle in our shop. We can even arrange for towing.

What is your warranty?

You’ll benefit from our industry-leading warranty on all parts and labor of 3 years or 36,000 miles (whichever comes first). Dealer parts are warrantied for 1 year/12,000 miles

What are your hours?

Monday-Friday 7:30am-5:30pm

Pricing

Will I pay more for the mobile service than going to your shop?

Not at all! All of our pricing is exactly the same as if we performed the work at our shop, with the added conveniences of having the work done right at your door.

How is the price calculated?

We use industry-standard guides and our own experience to determine the complexity of each job, how long it will take and which parts would be most appropriate.

Is there additional fee for the technician to come to my location?

No, there is no additional fee for our mobile services.

Is there a cancellation fee?

No, we do not charge a cancellation fee.

What if the mechanic finds that my car needs more or fewer services than I had requested?

After our technician diagnoses your vehicle, you’ll receive a complete estimate including a full report on the issue(s) as well as how much it will cost. We never do work on a vehicle that you don’t approve.

Is there a charge for the technician to diagnose my car?

Just as you would experience in any automotive shop, we do charge a diagnostic fee, which is dependant on the complexity of the issue. The technician will let you know what that fee will be before beginning the diag procedure.

Scheduling

I don’t know what’s wrong with my car. What do I do?

No worries! Give us a call at 520-975-1005 and one of our team members can discuss the issue you’re having. We’ll ask you a series of questions related to your vehicle and can then schedule an appointment for a technician to diagnose the issue.

How can I book an appointment?

For our mobile service, you can easily schedule online with just a few clicks or call us at 520-975-1005.

For an appointment at our shop, call 520-468-7171 and one of our friendly team members can schedule an appointment for you.

How late can I cancel an appointment?

We would really appreciate at least 24 hours notice but we understand that life happens so please just call us as soon as you know and we’d be happy to reschedule or cancel for you.

Parts

How do I know the parts are of good quality?

We will only install high-quality new parts–unless the job requires a remanufactured part (which may occur if new parts are no longer available for your vehicle). You’re also covered by our industry-leading warranty on parts and labor that we provide and install.

Can I provide my own parts?

We discourage our customers from providing their own parts because we can’t provide any warranty for parts or labor when we don’t purchase the part from our reputable suppliers. We know the quality of the parts we install and therefore can stand behind them if and when they fail.

Billing

How do I pay for my service?

We accept all major credit/debit cards, cash, or check in our shop. Our mobile technician can accept credit or debit cards. You’ll get an electronic receipt immediately by email.

Technicians

Are your technicians employees of OOROO?

Yes, all of our technicians are OOROO employees, not independent contractors. This allows us to ensure that they are dedicated and focused on our mission and values every day, for every customer.

Warranty

What is your warranty on parts and labor?

You’ll benefit from our industry-leading nationwide warranty on all parts and labor of 3 years or 36,000 miles (whichever comes first). Dealer parts are warrantied for 1 year/12,000 miles.

How can I file a claim under this warranty?

Easy! If you’re in town, call us and we’ll take care of you. If you’re out of town anywhere in the continental U.S., simply call 1-877-252-4609, 365 days a year, 24 hours a day and you’ll be referred to a repair facility in our PARTS PLUS repair network of more than 35,000 repair facilities nationwide.

Do you offer roadside assistance?

Yes we do!

Coverage includes one (1) battery boost, tow, lock-out service, fuel delivery or flat tire change. It covers passenger cars, vans and light trucks. You will pay the service provider at the time of service and submit a claim for reimbursement. You’ll be reimbursed for any of these services up to a maximum reimbursement of $75.00.

Service excludes: RVs, fleet vehicles, off-road vehicles, or vehicles off the road (winch out), trailers, any vehicle in tow, vehicles over one-ton capacity, commercial vehicles, any vehicle already at a repair facility, or any vehicle which at the sole determination of the service provider is in such condition that service is likely to result in damage to the vehicle. Theft, vandalism, and accident-related incidents are not covered. Service not dispatched through our toll-free number, as well as claims postmarked after thirty (30) days, will not be honored.

In order to receive reimbursement, you MUST mail the following information within 30 days of the roadside assistance incident to:

Parts Plus Reimbursements
P.O. Box 33535
Denver, CO 80233

Information Required for Reimbursement:

  1. Customer name, address, and telephone number.
  2. ORIGINAL dated road service receipt.
  3. ORIGINAL roadside assistance access certificate (please call us and we will provide the certificate).
  4. A photocopy of the dated product or service purchase receipt from our shop.

Allow 45 days for reimbursement processing.

Do you carry liability insurance?

Absolutely! We carry both auto and general liability insurance for your peace of mind.

At Work Mobile Services

Is there a cost to the employer?

Nope! The employer’s only job is to set up a convenient time for our van to stop by and simply forward service reminder emails to employees!

What does the HR professional need to do to get started?

It’s easy! Set up your OOROO Auto at Work account by calling Lindsey at (520) 975-1005. Once you’re set up, simply forward the automated reminder emails sent to you, to your team!